Jared Blake Smith

Resume

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OBJECTIVES

Seeking a position that will benefit from my I.T. experience, leadership background, positive interaction skills, customer service skills, and documentation experience.

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EMPLOYMENT

Maverik Quality Assurance | QA 2 – SLC, Utah | 03/2022 – Present

  • Supported Maverik’s in-house point-of-sale system by testing it for bugs and vulnerabilities.
  • Helped implement programs and processes into departmental SOP’s.
  • Improved processes through use of spreadsheet management and testing software.

Maverik Retail Support | Technician – SLC, Utah | 03/2019 – 03/2022

  • Provided advanced support for technology solutions in a retail environment, including credit devices, camera systems, fuel controllers and store level computer and network equipment.
  • Escalated dispatching for onsite repairs to technical and fuel equipment at Maverik locations
  • Supported and managed a central access server for cameras and repair for all location cameras
  • Overnight on-call rotation and escalation support
  • Performing data collection from Site and Fuel Controllers
  • Worked with internal and external teams to ensure store systems are secure
  • Assist/train various employees on new/updated processes to provide all that they need to do their jobs accurately.
  • Updated internal documentation of processes and procedures ensuring that they are current
  • Supporting fuel dispensers and related managing equipment
  • NexGen & Gilbarco Veeder Root Systems
  • STP & MagVFC Fuel Controllers
  • Fuel Price Sign Equipment (Sunshine & Skyline Controllers)

Maverik Retail Support | Triage – SLC, UTAH | 10/2018 – 03/2019

  • Round the clock dispatching for onsite repairs to Maverik locations
  • Cataloging and Collecting information from locations
  • Troubleshooting various issues (electrical, mechanical & technological)
  • Refer to Skills & Abilities

The United Parcel Service (UPS) | Clerk – Scottsdale, Arizona | 08/2013 – 09/2015 & 02/2016 – 10/2018

  • Returned to resume employment after LDS mission
  • Refer to Skills & Abilities

LDS Mission – Pocatello, Idaho | 09/2015 – 02/2016

  • Served the people of Idaho Falls & Ammon with a variety of community service responsibilities.
  • Shared a religious message.

Self-Employed – LEGIT Computer Repair | 08/2012 – Present

  • Setup & Maintain servers, routers & network switches
  • Handle private computers with various software issues

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SKILLS & ABILITIES

  • Workflow tools and Ticketing systems such as ServiceNow.
  • Repair work for various different types of equipment such as: Printers (Commercial/Laser/Zebra), Tri-folders,  Registers, Cisco Meraki Gateways, DSL Modem, Meraki and HP Port switches and other network infrastructures.
  • Work with many different computer systems including Power Point, Excel, Adobe InDesign & Photoshop, POS systems, Counter Manifest, QuickBooks, as well as inventory management systems, etc.
  • Strong leadership qualities including problem solving and conflict resolutions with customers.
  • Handle confidential material such as passport documentation, fingerprint clearance cards, distribution of federal mail & counting, sorting and expensing money for end of day transactions.
  • Perform fingerprinting clearance checks
  • Address customer inquiries; interpret and deliver information; propose suggestions; provide guidance; identify, investigate and negotiate conflicts with customers.
  • Eagle Scout Rank in The Boy Scouts of America

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EDUCATION & TRAINING

Western Governors University | Ogden, UT | Summer 2022

  • Beginning Courses of a Computer Science Major

University of Utah | SLC, UT | Completed

  • Cyber Security Fundamentals

Utah Valley University | Orem, UT | Completed

  • Information Systems – Basics
  • Database Analysis

BYU-I University (Online) | Rexburg, ID | Completed

  • Religion
  • Life Skills

Rio Salado College | Scottsdale, AZ | Completed

  • Preliminary Mathematics
  • Social Science – Geology & World History

Paradise Valley Community College | Scottsdale, AZ | Completed

  • Martial Arts
  • Business Statistics

Horizon High School | Scottsdale, AZ | Graduated May 2015

  • Outstanding Student Technology Award

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EDUCATIONAL GOAL: Master’s Degree in the field of Computer Science with minor in Cloud Computing.

REFERENCES: (Upon Request)

Please also see my LinkedIn page at: https://www.linkedin.com/in/jaredbsmith/

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